Responsible for welcoming and assisting guests during check-in/check-out, handling reservations and inquiries, and providing accurate information on hotel services and local attractions. Manages guest complaints, maintains front office records, and collaborates with other departments to ensure seamless guest experiences.

Job Description:

•Welcome and assist guests during check-in and check-out.

•Handle reservations, inquiries, and guest requests promptly and professionally.

•Provide accurate information about hotel services, facilities, and local attractions.

•Manage guest complaints and resolve issues to ensure satisfaction.

•Maintain accurate records and reports related to front office operations.

•Work closely with other departments to deliver seamless guest experiences.